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Mostaq Shakil Ahmed is a Senior Strategic Advisor with more than 30 years of experience building and scaling global technology, customer support, and services organizations. During his 25-year career at Microsoft, he held leadership roles across Product Engineering, Customer Success, Support, and Field organizations, helping scale operations across 46 regions while leading teams of more than 4,000 employees and 10,000 delivery partners.

Today, Shakil advises growth-stage technology companies on applying AI to transform customer support, improve operational efficiency, and build scalable service organizations. His expertise spans AI-powered support, customer experience, operational transformation, and organizational scale, with a strong focus on delivering practical, measurable business outcomes. He is also the author of AI Revolution in Customer Service and Support, reflecting his commitment to helping organizations harness AI to deliver better customer experiences and operational excellence.