Home Agent helps businesses build and operate customer service teams without the constraints of traditional contact center infrastructure.
Founded in Brazil in 2011, the company pioneered the country’s first fully remote contact center model. It proved that large-scale customer operations could run entirely from home while delivering quality and flexibility, with employee turnover far below site-based incumbents. Over time, Home Agent scaled to serve some of Brazil’s leading consumer brands.
Beyond outsourcing customer support, Home Agent combines remote workforce management with the technology, processes, and operational expertise required to run distributed service operations at scale. Its proprietary platform enables companies to manage home-based teams and is now also licensed as software to other operations. Home Agent is also building a growing set of AI tools that take on repetitive, high-volume work, allowing agents to focus on interactions where human judgment and empathy matter most.
The model is also social by design. Home Agent’s workforce is drawn largely from talent pools excluded by traditional contact centers, most of them women and many of them mothers, for whom eliminating the commute means safety, time with family, and a career with real internal mobility.
